Shipping
&
Returns

Order Processing:

All our products are made to order. We intend to make all orders as soon as possible, but please allow for up to 14 days production time prior to shipment in busy periods.

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Order Cancellation:

Orders can be cancelled by contacting us but this must be done within 48 hours of the order being placed. Once the order cancellation has been confirmed, a full refund will be issued. Please allow up to 7 working days for this to be completed.

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Shipping Rates:

Please see shipping rates at checkout. Orders are shipped through Royal Mail or Evri.

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Free shipping on all UK orders £75+.

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Tracking Your Order:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the Royal Mail or Evri websites.

 

Please allow some time for the tracking information to be updated after you receive the tracking number.

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Collection:

We do not have a physical store so we cannot offer free collection as standard, however if you live in the Greater Manchester area and would like to collect your order for free please contact us prior to placing your order.

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Shipping Regions:

Please note that we ship within the United Kingdom (UK), European Union (EU), European Economic Area (EEA), USA (Mainland), Canada (Mainland), Australia and New Zealand.

 

​We do not offer shipping to international destinations outside the above locations as a standard option. If you would like your order delivered outside of the aforementioned regions please contact us to arrange. 

 

Please note all international orders (except for USA) are processed as 'Delivery Duty Unpaid' meaning that the buyer/recipient is responsible for paying duty or tax charges on arrival and it is solely their responsibility. Additional delivery handling fees may also apply.

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No duty is due on orders under $1000 NZD to New Zealand.

 

Due to Trade Agreements no duty is due on orders to Australia.

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Since 29 August 2025, the US has suspended its $800 de minimis threshold for commercial goods, meaning all low-value shipments from the UK, are now subject to customs duties (10%) and processing fees. Therefore, orders to the US will be subject to a £4.80 additional handling fee to account for customs duties.

 

The following information sets out the approximate tax charges for EU/EEA countries which the buyer/recipient will be responsible to pay:

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Please note these are approximate VAT charges.

 

Fajn Limited are not responsible for these charges and will not refund these charges in the event of a product being returned. Please contact your local customs office for further information. 

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Fajn Limited is not responsible for delays in shipping or delivery that are beyond our control, including but not limited to customs inspections, natural disasters, or carrier delays.

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For any further questions or assistance regarding shipping, please feel free to contact us. We're here to help!​

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General Product Safety Regulation (GPSR) Compliance

1. Company Information

• Manufacturers Name/Information:

  • ​Name: FAJN Limited

  • Web address: www.fajn.co.uk

  • Address: 23 Derby Street, Stockport, SK3 9HF

  • Contact Email:
    fajn.dogwear@gmail.com

  • Website: www.fajn.co.uk

• EU Responsible Person (EURP):

  • Name: EU Compliance Partner​

  • Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia

  • Contact Email: hello@eucompliancepartner.com

  • Website: www.eucompliancepartner.com 

  •  Phone: +33757690241

2. Regulatory Compliance Statement

• We ensure all our products comply with GPSR and other applicable EU Directives. Our EU Responsible Person for GPSR product safety
  compliance is EU Compliance Partner.

3. Product Safety Information

• ​Warnings and Instructions:
  For all products please comply with the follow warnings and safety instructions:

  • Keep away from fire or heat sources.

  • Make sure the product fits properly to avoid potential hazards.

  • Do not leave dog unattended whilst wearing product.

• Care Features Summary:
  For all products please follow the following care instructions

  •  To prevent our products from shrinking and to keep them looking their best, wash at 30°.

  • Hang out to dry, as heat from tumble dryers can cause it to shrink. 

  • Do not iron.

  • Do not bleach.

4. Product Identification

• See individual product listings for identification information, such as, product SKU and description.

5. Contact Information

• Please use the following contact form for any queries related to EU shipping.

 

Contact Form

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