Question 1

What dog breeds are fajn products suitable for?

Accepted Answer

Our products are designed for sighthounds, for their unique body shape and need for comfortable, well fitting gear. However, any dog can wear our products as long as they match the measurements in our size guide. If your dog fits the sizing, they’re absolutely welcome to enjoy fajn.

We also offer custom sizing for sighthounds who fall outside standard measurements  including Italian Greyhounds, Whiggys, Bedlington Whippets, Lurchers, Greyhounds, and others!

Please contact us if you have any questions.

Question 2

When will I receive my order?

Accepted Answer

All of our clothing products are made to order. We intend to make all order as soon as possible, but please allow for up to 14 days production time prior to shipment in busy periods.

Collars and Leads will be shipped within 3 working days of placing an order

Orders are shipped by Royal Mail Tracked 48.

Please see our full Shipping Policy for more information.

Question 3

Do you ship internationally?

Accepted Answer

We do!

We only ship within the United Kingdom (UK) and Northern Ireland, European Union (EU), European Economic Area (EEA), USA (Mainland), Canada (Mainland), Australia and New Zealand. Please see our shipping policy for more information.

We do not offer shipping to other international destinations as a standard option. If you would like your order delivered outside of these regions please contact us.

Question 4

Can I return my order?

Accepted Answer

We do not accept general returns for our clothing products, as each item, is made to order.

You can return collars and leads within 14 days of receipt or exchange for a different size in line with UK consumer law.

If you received a faulty or incorrect product, your statutory rights apply. Please contact us as soon as possible and within 30 days of receiving your order, with your order number and description of your issue.

Please refer to our return policy for more information.

Question 5

How do I track my order?

Accepted Answer

Once your order has been shipped you will receive an email from us with a Royal Mail tracking number.

Question 6

How do I pick the right size?

Accepted Answer

To choose the correct size, please refer to our Size Guide or collar and lead product page. We recommend measuring your dog', in line with our measuring guide, before making a purchase to ensure the best fit possible. If you have any questions about sizing or need assistance with choosing the right size, feel free to contact us.

Please note: For the most accurate fit, only use our fajn size chart. Size guides from other brands are not compatible with our patterns and may result in an incorrect fit.

Question 7

Do you offer free alterations/custom sizing?

Accepted Answer

Yes - We offer free alterations on our clothing items and for sighthounds  that do not fit within our regular size guide. This can include adjustments such as larger chest or shorter back.  We also offer free alterations, if you have any specific design preference such as different snood or /or leg lengths.

For fully custom sized garments (for example, for Greyhounds, Italian Greyhounds), an additional fee may apply.

Please contact us with your dog’s measurements and requirements, and we’ll be happy to advise.

F&Qs